What makes different businesses tick?

Get ideas for growing your business and optimising your operations


  • Are you human? Being sensitive to employees and customers

    Some time ago, a certain UPS driver decided to show a more human side of his job. It was over 10 years ago that UPS driver Sean McCarren created a certain Facebook attraction – “UPS dogs”. To be perfectly clear……it wasn’t that he was showing dogs that the delivery firm UPS or its employees owned.…

  • Lessons in change

    Lessons in change

    Above: the Wolfsburg Plant in Germany, one of Volkswagen’s major production plants Volkswagen is a familiar household name But in what category would you put its best-selling product? You might say transport, or vehicles.Or perhaps heavy industry. It’s probably unlikely that you would say food. Yet that’s a more accurate description. No, the Golfs, Polos…

  • Establishing your expertise through your history

    Above: the “Gyermekvasút” railway, Hungary Would you trust children to run a rail network? What if it were freight?What if it spanned more than one time zone? It might be possible for children to run trains if we’re talking about just one line and it’s just for passengers. Indeed it has, at the Hungary’s “Gyermekvasút”…